Shipping policy

📦 Shipping Policy — Exotic Zoo Telford

Thank you for shopping at Exotic Zoo Telford via our website www.exoticzoo.co.uk. This Shipping Policy outlines how physical items, vouchers, and gifts purchased through our online store are delivered or collected.

🕒 Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and UK public holidays).
During busy periods, processing times may be slightly longer.

📮 Shipping Methods & Delivery Times

Shipping costs are calculated and displayed at checkout.

UK Shipping Options:

  • Standard UK Shipping: 3–7 business days after dispatch

  • 1st class UK Shipping: 1–3 business days after dispatch (where available)

Delivery times are estimates and not guaranteed.

📦 Items Eligible for Shipping

We ship physical products purchased on our website, including:

  • Animal Adoption Packs

  • Gift Vouchers (physical versions, where applicable)

  • Other gift items sold in our online shop

Digital or email vouchers (if offered) do not require shipping and will be delivered electronically.

🏬 Local Pickup — Exotic Zoo Telford

We are pleased to offer free local pickup from Exotic Zoo Telford.

How Local Pickup Works:

  • Please email us to info@exoticzoo.co.uk to let us know you will be collecting from the zoo and when, we will have your item(s) really to collect from reception.

Pickup Location:
Exotic Zoo Wildlife Park
Hinkshay Road
Dawley
Telford
TF4 3GZ

Please bring your order confirmation email when collecting your order. Pickup orders must be collected during our normal opening hours 11am-4pm, Mon-Sun.

📬 Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available). Tracking information may take up to 24–48 hours to update.

🌍 UK Shipping

  • We ship throughout the United Kingdom.

🚚 Delivery Issues

Exotic Zoo Telford is not responsible for delays, loss, or damage caused by the shipping carrier.
If your order arrives damaged or is lost in transit, please contact the carrier and email us at info@exoticzoo.co.uk with your order number.

🏷️ Incorrect Address

Please ensure your delivery details are correct at checkout. We cannot be held responsible for orders sent to incorrect addresses provided by the customer.

💬 Contact Us

If you have any questions about shipping or local pickup, please contact us:

📧 Email: info@exoticzoo.co.uk
🌐 Website: www.exoticzoo.co.uk