Please ensure you read the following before visiting us. We know that you’re excited, so there are a few necessary things you need to know beforehand so that you are prepared for your animal experience.

When you do have an arranged date and time booked with us, please note we cannot guarantee individual animals will be available to meet during the experience. Please advise and inform us if there are any additional requirements including a disability, pregnancy, diet or immuno-suppression which may require the experience to be varied or changed.

Carers or personal assistants may book experiences on behalf of a guest with a disability with their permission. Concessions will be applied to carers on admission to the zoo. The carer may be admitted to support during the experience but will not be ‘participating’ in the experience unless full price is paid to participate.

All participants under the age of 16yrs must be accompanied by a full paying adult 16+ as part of the experience.

We are committed to safeguarding and the protection of children whilst they enjoy their visit to the zoo. We do not believe our animal experiences are deemed as regulated activity as governed by the Secretary of State’s statutory guidance on supervision of activity by workers with children. However, we do request that ALL CHILDREN UNDER THE AGE OF 16 MUST BE ACCOMPANIED BY A FULL PAYING ADULT AS PART OF ANY ANIMAL EXPERIENCE, as part of our own Safeguarding Policy to always ensure adequate supervision.

Exotic Zoo reserves the right to alter, reschedule or cancel an animal experience at any time without prior notice in the interest of animal welfare. If an experience is cancelled, we will offer a rescheduled date or alternative animal experience.
We reserve the right to ask any participant to leave the experience or the zoo premises should they behave in an inappropriate or unsafe manner.


Additional Information

● Please wear suitable clothing for working with animals and for all weather conditions. Do wear long trousers which you don’t mind getting dirty, and bring waterproof clothes in case it rains and sunscreen if your experience is booked to take place in summer.

● Please wear suitable footwear - no open-toed shoes! You will be entering enclosures which may require you to dip your shoes in disinfectant, and you may get mucky!

● All animal experiences are subject to change without notice. Including if circumstances dictate, such as bad weather or the health status of an animal. We will always do our best to offer alternatives or we can reschedule for another date and time at no additional cost.

● Direct contact is not guaranteed on any of the animal experiences.

● A reasonable level of fitness is required to take part in animal experiences.

● Experiences are not suitable for those allergic to dust, animal fur or bedding.

● We will do our best to accommodate late arrivals, however this time may be deducted from your experience.

● Your keeper will collect you at reception at the time stated on your booking.

● You are welcome to explore the rest of the zoo after/before you have completed your experience.

● Due to security, we are unable to hold bags or belongings for visitors.


We look forward to welcoming you along to Exotic Zoo for your Animal Experience. The most important thing to remember is to embrace every second and enjoy meeting our amazing animals and of course our dedicated keepers too!